Oh crap! We apologize profusely. Customer satisfaction is our number one priority and we hate it when our wonderful chile arrives in less-than-stellar condition!
Please send an email to firstname.lastname@example.org and we'll make it right as best we can. Typically we don't refund orders if we can re-ship a fresh box. Most of the time miss-handling in transit is to blame so hopefully FedEx/USPS will do better the second time around.